Amy Hinds

Saturday
January 23, 2021

MedNOW Clinics

South Logan Family Practice
895 S Logan St
Denver, CO 80209

303 733 3764

Amy Hinds, Nurse Practioner

My PCP, effective 1/1/2021

Undated prescription. (on paper) phentermine, 37.5 mg
picked up on 1/15/21. 11:00 AM Appointment. Amy showed up at about 11:35. I asked for the scrip on paper. I think the paper scrip is very rare (read never), and therefor a few kinks in the process. No date on the scrip, which caused the King Soopers Pharmacy to refuse to fill the scrip, at 4:50 PM. Friday afternoon, at the beginning of a three day weekend. Nice. My street number and street name are both typed wrong. These are both "minor" problems, in that they do not prevent the scrip from being filled, and I am able to correct the address myself on the patient portal.

So about 15 minutes of my time wasted at the appointment because Amy is late.

Then another 25 minutes at King Soopers, fooling around with a scrip that won't work because the person that filled it out is incompetent, i.e., did not date the document. [note: this does not count the 10 minutes or so to fix the typos in my address] I then stop by Amy's office with the defective (undated) scrip on Tuesday morning, 1/19/21. This is the next day the office is open because of the MLK holiday. I ask for the scrip to be corrected, and (of course) have to sit down and wait. About 15 minutes. So the total time wasted (preventable) by my count, and of course this is my time that I am counting up, is 55 minutes. One hour and 10 minutes if I include the additional drive time I used when I went out of the way to stop at her office. How much is your time worth to you, Amy? And the question I would like for you to ask yourself is, how much is my time worth to you? I'm not asking you for money. I am asking you to be aware. To consider what I have said, let it sink in for 2 minutes or so.

If you disagree with me, please say so. Have I got it wrong? Am I being too hard on you? Please say so. I think I can respect you if we disagree. Right now, I think you disrespect me. Our relationship will struggle until we can get to where we respect each other.

On Wednesday, 1/20/21, In the morning, I called the office and left a 3 point message for Amy:
1) I made an appointment for Feb 4th at 11 AM
2) Please replace KS with OptumRX as my Pharmacy
3) I explained that my Meds got ordered at KS in error. Should have been OptumRX. I had spent 2 trips to the KS pharmacy. Ashley Mayer, the Manager, had generated a list of all the meds that had been called in. I cancelled all of them, except the Metoprolol. I Picked up the Metrolol Tartrate because they had it ready and it only cost $2.58. I cancelled the other 6 items on the list at King Soopers. Most of the others have already been transferred to Optum, but for some reason, the Topiramate did not get transferred, and that is the one that I need now. I need a scrip for Topiramate at OptumRX, please.

at my 1/7/21 appointment, I gave Amy a typed list of the Medications I was taking.

I had an appointment with my foot doctor Savage at 2:10 PM.

I got this voice message from Amy Hinds at 2:10 PM.

Transcript:
Hi Phil
This is Amy from MedNOW Clinics.
Hey
I'll definately send in your Topomax next time to OptumRx Pharmacy,
but um
it appears you already picked it up from King Soopers
so we'll definetly get that for you in 90 days,
or whenever you need it
OK thanks bye
[end of message]

Amy - I cannot understand where or what could have made you think that I had "already picked up Topomax from King Soopers".

Nathan Moore, ?

MedNow Clinics
15101 E Iliff Ave, #140
Aurora, CO 80014
Nathan Moore, Addiction
(720) 878 7055

Hope you are not in a hurry.

Maybe Nathan Moore will see you. And the operative word there is "maybe".

I had an appointment on Tuesday, January 19th, 2021 at 11:30. I showed up on time.

Nathan was there. He refused to speak to me. There was no apology for the cancelled appointment.

I was sent away with a "F--K You" (is the way it came across to me). And on your way out, don't let the screen door hit you, where the Good Lord split you.
Next available appointment is July 2nd, at 1:00 PM. As in 5 months from now.
And I think to myself:
Did I miss something here? Apparently!
Pardon me for showing up on time.

Philip G Rice
11268 E Linvale Dr
Aurora, CO 80014
720-282-3376
phil.rice@mkgappraisal.com

Health Record Number 427582802, DOB 4/25/53

-- End of Letter --

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