Sooper Pharmacy

Monday
January 25, 2021

You want fries with that?

If you can count to 60
You might be over-qualified

King Soopers Pharmacy #139
License Num PDO 0070000005
3050 S Peoria St
Aurora, CO 80014
Supervised by: Ashley N Mayer, PHA 0023204

The Players

Juliann Marie Rau
PHA 0019959
Pharmacy Practice Coordinator

Jordan Romero, Middle Manager
PHAT 0003773, Pharmacy Technician
no business card available on 4/13/23

Karen Tancredi, Pharmacist
PHA 0014433

Gary M Pierce, Pharmacy Manager
PHA 0024101

RikiLynn Oedekoven
PHAT 0001660, Pharmacy Technician

Nannette Sue Rivas
PHA 0016173
nannette.rivas@stores.kingsoopers.com

This name showed up on the King Soopers Pharmacy License as the "supervisor" on Sunday 7/19/20. In fact, the pharmacy was in desperate need of supervision. There was none to be found.

Negligence

When I asked, I was told that Nannette Sue Rivas was "long gone". A Colorado pharmacy is required to have a manager. In this case, King Soopers failed to do so. And their failure (negligence) had directly led to (caused) damages to me - i.e., needless (un-necessary) wasted time.

I found that the Colorado Board of Pharmacy has fined other retail pharmacys for failing to maintain a proper manager.
See for example:

Kaiser Permanente SouthWest #1:
$ 500 fine, dated 06/10/05 case number 2005-2965

Kaiser Permanente SouthWest #2:
$1,000 fine, dated 03/16/10 case number 2010-002077

Elizabeth Weaver Fancher

Chanel Nguyen

Ashley N Mayer (Nicole)
1300 Salem St
Aurora, CO 80011
(700) 951-2032
anm24405@creighton.edu
Dr Ashley Mayer, PharmD
NPI 1790395622

Beth = I don't know

Helen Doan
PHA 0017113
6332 S Newbern Way
Aurora, CO 80016
(303) 960-9816
hiendoan05@hotmail.com

Melissa Beyarslan, aka Anonymous Prima Donna
PHA 0023294
3535 W 65th Ave
Denver 80221
(562) 355-3755
mbeyarslan@regis.edu

Sabah Elmejrisi, aka the Muslim Lady
PHAT 0002555

Store Manager?
Grocery
Norman Mott
02/13/21

-------[end of section]----------------------------------------

Sunday, July 19th, 2020, at approximately 3:15pm.

3 Hours Wasted

I tried to buy drugs at the King Soopers #139 Pharmacy. The person behind the counter refused to sell. They claimed the date on my prescription was such that I could not buy the drugs until mid August, a month from now.

I knew they were wrong. It was an electronic prescription. It was Sunday. I didn't have a copy of the prescription. There was nothing I could do.
And they knew it.

Key Learning

I had no choice. I went home empty handed. I called my doctor's office Monday morning, and left a message. Three iterations of phone tag later, my doctor's medical assistant had called the pharmacy, and it was all straightened out.

A needless waste of 3 hours.

"Moron-Proof" Prescriptions

I don't ever want to be in a position where I have to take the pharmacist's word for anything. Anything. Because the person on the other side of the counter just might be a moron.

The key learning is to moron-proof the prescription. I ask the doctor to give me the prescription on a piece of paper. It gives me the option to take it to another pharmacy, if need be.

On 11/10/20, I took a prescription for 60 phentermine tablets to my local King Soopers. The prescription was a hard copy. On a piece of paper. For the reasons stated above.

This was a prescription from my Kaiser Doctor. Ironicly, the reason I was bringing this prescription to my Soopers Pharmacy, is because Kaiser had proven to be unable to handle it. At the mention of the word "phentermine", Kaiser pharmacists would flip out and act as if they were hypnotized.

Order 90, Ship 30

On 7/23/20, I ordered a quantity of 90 phentermine tablets from the Kaiser Permanente Mail Order Pharmacy, in Downey, California. The California moron pharmacist, Jennifer Bradley, RHP 53198, changed the quantity to 30. Huong Le, Colorado unscrupulous PharmD, attempted an explanation by dreaming up a nonexistent California law. Disgraceful.

Ironicly

So, Ironicly, to get away from the Kaiser BS, I brought my phentermine prescription to my local King Soopers Pharmacy. My Kaiser doctor and I had agreed on a quantity of 60. The prescription called for a quantity of 60. The label on the container said that 60 tablets had been dispensed, on 11/10/20. I was charged $18.10, for 60 tablets, on 11/10/20, at my local King Soopers Pharmacy.

The prescription was dispensed by Ashley Mayer, the Manager of the Pharmacy. As is the custom, they put the container in a bag, and staple the paper-work to the bag. I took it home, started taking the pills in the morning, and never gave it a second thought.

Until about December 23rd. When it became apparent (to me) there were not 60 tablets in that container that I brought home from King Soopers on 11/10/20.

I wondered how this was going to play out.

I took the container to to the pharmacy. I waited in line for 5 minutes. When it was my turn, I showed the container to the person behind the counter, and asked the question:
Can you tell me the name of the pharmacist that dispensed this prescription?

The first person said: I don't know. I said: OK fine. Can I speak to a pharmacist, please?

The second person I spoke to was not a pharmacist. They started to tell me the pharmacist's name, and then in mid sentence, said: Wait a minute, I'm not sure if I'm allowed to tell you.

The third person I spoke with, was a woman, who responded with:
Is there a problem with this prescription?
This was spoken in a (very) demanding voice.

I could see that this woman was used to saying "jump", and hearing "how high?" as a response.

I wanted to establish right away that our relationship was not going to work that way. I responded calmly: I would like to know the name of the pharmacist that dispensed this prescription, please. Will you tell me, or not? Is my ability to find out contingent in any way on me answering your question?

I just looked at her, and waited for her to make the next move. Things got very quiet. She blinked. It took her about 4 minutes, but she got me the name of the person who dispensed my prescription. And then I asked what was her name. Her name is:
Juliann Rau
King Soopers
Pharmacy Practice Coordinator
PHA 0019959

I told her my story. I paid for 60. I think I was short. I'm here to do some shopping. Juliann tells me she will look into it. She tells me to check with her on my way out.

Buy 60, Get 30?

To my surprise, Juliann discovers that I am right. Ashley charged me for 60, but only put 30 in the container. I got shorted 30. Wow.

I leave with a container that has 30 tablets. And a label that has some significant discrepancies. The label says the date dispensed is 11/10/20, which I think is wrong. I got the pills on 12/23/20. The Prescriber (doctor) name is wrong. The quantity is typed as 60, the same as the original label, and then the number 30 is hand written on the label. So there are 2 quantities, one is corrrect, one is incorrect. The initials of the dispensing pharmacist are not correct, in that they do not reflect the name of the pharmacist that ispensed the 30 tablets to me. The "discard by" date is not right. Of all these discrepancies, the only one that I care about is the date dispensed. But I care about that very much.

Anonymous Prima Donna

I purchased codeine drugs at the Soopers Pharmacy on Thursday, 1/28/21.
ks_01_28_21.jpg
ks_01_28_x1.jpg

The asked the Pharmacist to tell me her name. She refused. She might be a moron. Which of course means she just might fit right in!

1/28/21
This is a complaint against:
King Soopers Pharmacy #139
License PDO 0070000005
3050 S Peoria St
And the Supervisor/Manager:
Ashley N Mayer, PHA 0023204
My complaint arises from a transaction that occurred on 1/28/21, in two parts.
I dropped off the prescription at the counter at approximately 2:55 (I did not make a note of the time).

I had come from the dentist office. I had just finished Osseous Surgery, and the novocaine was wearing off. The pharmacy said it woould take 30 minutes. I said I had some shopping to do that would take about 20 minutes. When they said 30 minutes, I said: I understand, just do the best you can.

When I picked up the order, the receipt is time stamped 3:39.

I am not complaining about how long it took the pharmacy to get the order ready.

The most important issue that I am complaing about is that when I asked the alleged "Pharmacist" to tell me her name, she refused. She had a name tag which showed her first name only. And that was all she was willing to give up.

This person looked new to me. I do not remember seeing her before. I checked the bulleten board where the licenses are posted. This person that dispensed my prescription did not have a license posted, at least not that I could find.

From the label, I get initals: M B

I want to verify the license of the pharmacist that dispenses my prescription. In order to do that, I need to know the name. It is not reasonable to say - I am a licensed pharmacist, but I won't show you my license, you have to trust me.

I say - BS. I do not trust you. I want to verify. I want to see if there is any history of disclipine. Is the name on your name tag the same name that shows up on your license?

Other problems:

I asked to count the codeine, in front of me, to verify the count. Ms Jane Doe, alleged pharmcist may not have been aware that I had recently been cheated on a prescription by the manager here. I had been given a prescription of 60 phentermine, the label said 60, I was charged for 60, but there were only 30 in the container. This prescription was dispensed by Ashley Mayer, PHA 0023204, on 11/10/20.

So when I asked for a count, I wanted a count that would prove to both of us there were the correct number of pills in the container. The appropriate way to go about it is for the pharmacist to present the container directly in front of the customer where he can see it with an unobstructed view.

And then slowly, nothing up my sleeve approach, open the container and empty the contents out, and demonstrate that the container is now empty. If you want to count 5 at a time that is fine. Get a group of five, and wait one full second before you scoop the five into the hopper. Then get the next group of five and wait one full second, etc, etc.

This is what I was asking for.

I will admit that I did not give specific instructions. I have never had to before. All of the other real pharmacists have known what to do.

The first time she did the count, she snatched the container off the counter, moved it about 5 feet away from me where I had an obstructed view. She then proceeded to do the count, presumably the way she normally does to satisfy herself that there was in fact 20 pills. The whole thing took about one second. All I saw was a blur.

I objected. We re-did the count. 4 times. I gave up.

To be fair, and to be clear. When I got home, I counted. There were 20 pills in the container.

I see one defect on the label. It says:

Caution: Opioid Risk of Overdose or --------

I consider this to be a serious violation. If you are in the pharmacy business, you may have heard that there is an opioiod addiction problem here in America.

Deaths and Ruined Lives

--- deaths and ruined lives ---- if only they had known. If only they had been properly cautioned.

Good Label / Bad Label

And then I see a label like this . This is very sloppy work. Why is it my job to fix this? And she is hiding behind an anonymous delivery. This is pathetic. Management is desperately needed and nowhere to be found.

For purposes of comparison, this is what a good label looks like.

-- End of Letter --

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