Felisha Muniz

Monday
February 01, 2021

Felisha Muniz

-----------------------------------------

Chat with a Pharmacist

Wednesday, 08/26/20
Kaiser Permanente
Internet Chat with Pharmacist
Physical Location: Not Identified
Mailing Address: Not Identified

08/26/20
Philip Rice 11:01 AM
mailing address so I can send a copy of a letter to those "chat" pharmacy people (3) who are referenced in the letter

Philip Rice 11:04 AM
I recently mailed a letter in the US Mail, it was sent 8/20/20 via certified mail, to the mail order pharmacy in Downey, Attn Alexis Morgan

Philip Rice 11:05 AM
I am tracking the letter, it has not yet been delivered, but will be soon, maybe today

Felisha M. 11:05 AM
Hello, this is Felisha, I am a pharmacy technician. Please give me a moment to review your chart and chat notes. Thank you for your patience!

Philip Rice11:07 AM
in the letter, I make reference to JR Campbell, Christine Schooler, and Huong Le, who work here in the chat

Felisha M. 11:07 AM
I suggest you exit this chat and chat with membership services to file any formal complaint

Philip Rice 11:07 AM
will you at least listen to my question?

Felisha M. 11:09 AM
What is your question?

Philip Rice 11:10 AM
since I mention their name, I wouid like to send them a copy of the letter. I simply need a mailing address. Are you afraid of me?

Philip Rice 11:11 AM
if you would like to turn this over to someone else, I will not be offended

Felisha M. 11:13 AM
I just am not sure where to go with your request. I can transfer this chat to Huong le if you want

Felisha M. 11:13 AM
she is on but I am not sure where to advise you or why you would need to send us a copy of your letter

Philip Rice 11:14 AM
I do not need to, I do this as a courtesy to the 3 people in question

Philip Rice 11:14 AM
they will appreciate it

Felisha M. 11:15 AM
as membership services may be your best option for formal complaints you can exit the chat and chat with a membership services rep or you can call them 1-800-476-2167 to file formal complaints

Philip Rice 11:15 AM
can I speak to a pharmacist please?

Felisha M. 11:16 AM
if you have positive feed back you can always contact a supervisor to reference or you can also tell membership services and they will pass along the credit to the employees supervisor

Felisha M. 11:16 AM
but yes you can speak to a pharmacist if you like

Felisha M. 11:17 AM
Huong is no longer on duty

Felisha M. 11:17 AM
do you prefer to speak to her colleague or is there something else you need assistance with?

Philip Rice 11:18 AM
I asked for a pharmacist, I will leave it up to you which one

Felisha M. 11:20 AM
Is there a specific pharmacy-related issue that the pharmacist can assist with?

Philip Rice 11:20 AM
wow

Philip Rice 11:21 AM
you are going to pass judgement on my reason?

Philip Rice 11:21 AM
you are going to pass judgement on my reason?

Philip Rice 11:22 AM
if I don't have a reason that is good enough for you, you are going to deny me the opportunity to speak to a pharmacist?

Philip Rice 11:22 AM
do I have that right?

Felisha M. 11:22 AM
I can refer you to a pharmacist for a pharmacy-related question

Philip Rice 11:23 AM
what time of day is best to take phentermine?

Transferred Felisha M. Wednesday, 08/26/2020 @ 11:24 AM Felisha Muniz transferred Philip Rice to Sara H - Kaiser Pharmacist

Sara H - Kaiser Pharmacist 11:25 AM
My name is Sara and I am a pharmacist with Kaiser. Please give me a moment to review your chart and chat notes. Please note, I am helping three to four chats simultaneously; therefore they may be a delay in my responses. Thank you in advance for your patience!

Sara H - Kaiser Pharmacist 11:29 AM

Thanks for waiting! Do you have a question on best time of day to take phentermine or another concern I can help you with today, sir?

Philip Rice 11:30 AM
I'm sorry Sara H, but this is just taking too long and I don't understand why I need to ask the question twice

Sara H - Kaiser Pharmacist 11:32 AM
The morning is the best time of day to take the phentermine.

Philip Rice 11:33 AM
thank you for you help today Sara H

Sara H - Kaiser Pharmacist 11:33 AM
my pleasure, be well

Open | Closes Mon 5:00 PM MST Progress Note Sara H - Kaiser Pharmacist Wednesday, 08/26/2020 @ 11:35 AM Patient advised morning is best time of day to take phentermine.

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