Late Letter

06/30/21

Kaiser Permanente
Member Services Dept
2500 S Havana St
Aurora, CO 80014

copies to distribution list

For your convenience, this document is
published on the Internet at:
http://www.mkgappraisal.com/letter2020_50c.htm

On 1/14/20 I had blood drawn at Aurora Centrepoint. I asked the phlebotomist to tell me her name. She refused. I walked away with no further comment.

I wrote a letter of complaint, dated 12/29/20, to Member Services. I asked for the (1) name, and the (2) professional status, of the phlebotomist that poked me in the arm and drew my blood on 01/14/20.

I got a response to my 12/29/20 complaint, in the form of an unsigned letter dated 1/28/21 from Marcantony T.
I received this document on 2/1/21.

My written request for a second review was dated (and mailed) Friday, April 9, 2021.

The KP Statement of Member Rights says that my written request for a Second Review will be reviewed by Member Services Administration (or their designee), who will respond to me in writing, within 30 calendar days of the receipt of my request.

My written response from Kaiser Member Services is now six weeks late. And counting. To be clear: I have not received a written response to my request for a Second Review.

I have attached a screen print from:
https://healthy.kaiserpermanente.org/pages/rights-responsibilities
The last bullet point is:
"Complaint and grievance procedure"
And that (of course) is exactly what I am talking about here.

Don't be a jackass about this.

The longer this takes, the worse it makes the Leadership at Kaiser Permanente look.

A signed, written response, via the US Post Office, please. Do not try to call me on the telephone.

Philip G Rice
11268 E Linvale Dr
Aurora, CO 80014
phil.rice@mkgappraisal.com

Health Record Number 427582802, DOB 4/25/53

-- End of Letter --

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