Walgreens Complaint

Monday
February 22, 2021

State Board of Pharmacy
dora_pharmacyboard@state.co.us
1560 Broadway, #1350
Denver, CO 80202
Attn: Dmitry Kunin, PHA 0019125
Program Director

For your convenience
this document is published on the Internet at:
http://www.mkgappraisal.com/letter2020_54.htm
pfd file of the distribution page.

Summary

Please treat this as a formal complaint against the pharmacy license(s) of:

Walgreens Pharmacy #10175
PDO 0070000045
12011 E Iliff Ave
Aurora, CO 80014
1) 12-280-118 License/Registration not conspicuously displayed

Walgreens Pharmacy #10175
PDO 0070000045

2) 8.00.30 Multiple Names i.e., Company Name spelled wrong on License/Registration, doh!

Hung Khanh Tran, PHA 0018299
3) 12-280-118 License not conspicuously displayed

Hung Khanh Tran, PHA 0018299
4) 1.00.12 Discredit to his profession

I am reporting 4 violations in total.
2 for the Pharmacy and 2 for the Manager:
Hung Khanh Tran.

Essay

On Saturday, February, 13th, 2021, I arrived at the Walgreens Pharmacy at the corner of Iliff and Peoria at about 4:00 PM. I looked for the Pharmacy license/registration. I didn't see it. I spoke to the young woman behind the counter.

I said: I am looking for the Pharmacy license.
Her response was predictable.

She said: What?

I said: I am looking for the Pharmacy license.

At this point, the Manager stepped in.
Dr. Hung Khanh Tran, PharmD asked me what I wanted.

For the 3rd time,
I said: I am looking for the Pharmacy license, and the Manager's pharmacy license.

Hung responded, with undisguised distaste, as if he was doing me a big favor by talking to me at all. And I had a lotta damn nerve. His manner was about as subtle as a train wreck.

He told me that:

The Pharmacy license, and his license, were not available for me to see.

The way that he said it made it clear that he would like for me to leave immediately. I looked directly at Hung Tran.
I told him that both:

His License, and
the Pharmacy License
should be "conspicuously displayed",
where I can read the names and numbers.

I could see that each time I opened my mouth, Hung Tran liked me less and less. I could see smoke starting to come out of his ears

He told me, in no uncertain terms, that I was wrong.

If I wanted to see the Pharmacy license, I should leave the store and go home. The Pharmacy license was available to me on the Internet.

I was (of course) humiliated.

And to make matters worse, the young woman was standing one foot away with wide eyes, taking it all in.

I left the store with no further comment.

Documents / Reference

Photo of the Walgreens Building.
This is the building Hung Khanh Tran works in every day. This should clear up any confusion about the correct spelling of the company name.

Document:
Walgreens 2007 Stip, 2727 S Parker Rd, moved to this address. Paid $2,000 fine for not havinig a pharmacist manager for 337 days.
Signed by: Huyen Xuen Tran, PHA 0017145
(Hung Kannh Tran's cousin/wife? I can't tell.)
Huyen Xuen Tran, PharmD, goofed ?
Letter of Admonition. Admonish means to firmly reprimand. Not just reprimand, but firmly reprimand. A black mark on his/her permanent record. Dang! I hate it when that happens. Doxepin when the unsuspecting customer was expecting the Doxycycline that the doctor prescribed. I wonder how many customers Huyen Xuen Tran has killed? I wonder how many customer deaths Walgreens is responsible for in the past 5 years? I wonder if anyone knows, or cares, or cares enough to know? Dmitry Kunin and Stefano Pessina, these questions are directed at you.

Document: Walgreens 2008 Stip. $500 fine. 23 days without a pharmacist manager. Signed by: Randell Jay Knutsen, PHA 0011756.

Best Practice

Example of the right way to "conspicuously display"
King Soopers bulletin board
3050 S Peoria St.
Aurora, CO 80014

The KS Pharmacy registration is conspicuously displayed here. And all but one of the employees have their license conspicuously displayed here.

Rule Citation

12-280-118.
Prescription drug outlet under charge of pharmacist - rules. (1) (a) A (4)
Every outlet and every pharmacist and pharmacy intern regularly practicing shall
conspicuously display the registration and license, respectively, within the premises of the place of practice or outlet.

8.00.30 Multiple Names.
A prescription drug outlet shall only use, operate or advertise under the name that appears on the current registration issued by the Board.

1.00.12
A pharmacist shall not be a party or accessory to nor engage in any fraudulent or deceitful practice or transaction in pharmacy, nor knowingly participate in any practice which detrimentally affects the patient,
nor discredit his/her profession

Attest

I attest that all statements made by me related to this complaint are true to the best of my knowledge and belief.

Signed & Dated

Philip G Rice
11268 E Linvale Dr
Aurora, CO 80014
720-282-3376
phil.rice@mkgappraisal.com

cc:

Distribution: list of who got copies.

Response

Letter received on 03/11/21
from:
Walgreens, and/or Walgreen Co., and/or
Walgreens Area 62 Office
650 S Cherry St #300
Denver, CO 80246
Dave Gullett
District Manager, Not a Pharmacist, Denver Southeast

Form Letter, in the form of an
email from the Attorney General's Office

-- End --

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