CVS Phone Abuse

7/29/23

CVS Caremark Pharmacy

Attn:

re: Phone Abuse

CVS Caremark
Customer Care, Member Advocate
Leigh N Doe, (a woman)
working from home in Pittsburgh, PA
(623) 228-9689
aammailbox@cvshealth.com

called me at 9:16 am on Wednesday, 8/2/23
the call lasted 36:31.

Screen shot of the caller ID info for the incomming call.

On Friday, 7/28/23, at 12:15 pm, while driving my car northbound on Havana (a busy street), my telephone rang. When I answered the phone, the voice on the other end was a machine.

The voice said the call was from CVS Caremark Pharmacy with some very important information for Philip Rice. The voice asked the question, "Is this Philip Rice? Press one for yes, press two for no."

I pressed one.

The voice then said that in order to protect the privacy of Philip Rice, I would need to enter the last 4 digits of my member ID number when prompted. I considered this proposition.

As I drove down the busy street, the voice prompted me to enter the last 4 digits of my member number. I ended the call.

My phone records show an incoming call from the number (855) 418-9359. The caller ID associated with this number is "unknown". The call lasted one minute (duration).

I tried to return the call. When I later called (855) 418-9359, the same machine answered . Before I had a chance to do anything, the machine insisted that I enter a return call authorization number. I could go no further.

On Tuesday, 7/25/23, I received an unsigned letter answered dated 7/17/23 from Gabriel Doe on Aetna letterhead, with return address Box 14834, Lexington, KY 40512. The letter acknowledges receipt of my do not call request phoned into (800) 282 5366, the customer service phone number on my Aetna insurance card.

After I phoned in the do not call request, I then documented the call with a letter to the president of company, to confirm that I had changed my phone number, and requested that they permanently delete my (970) 235-xxxx phone number from all of their records, so that they would never ever call that number again.

On June 23?, 2023, Gabriel Doe called me on the telephone. He told me he had received my letter dated 6/09/23 asking that Aetna never again call my (970) 235-xxxx phone number.

When I asked for his name he said Gabriel. When I then asked for the rest of his name, he refused to tell me his last name.

I asked him to get to the point. What was the purpose of the call? His response was that he called to tell me:
On behalf of the Aetna Executive Response Team, he had received my letter, and he was on the case.

on Saturday 7/29/23, at 9:00 am
Called the customer service number (800) 282-5366, I spoke with MJ
The call lasted 21:55. Confirmed that my number shows as (214) 666-4321, and this applies to:
Signify Health
CVS Caremark
Nations Benefits
When I asked for the name and mailing address of the president of Aetna, she said she was unable (or unwilling)to provide that information. I then asked for the name and mailing address of the president of CVS Caremark, the pharmacy. She hung up on me.

Saturday 7/29/23, 9:30 am
The call lasted call lasted 57:22, I spoke with Kiauna P Doe
The call to me from CVS Caremark, (855) 418-9359, she says they are trained that (866) 782-2779 is the one and only legit number that CVS Caremark (from Aetna) would call me from. Any other number than that indicates it could be a scam call that I received, which (of course) Aetna and Caremark would have no control over. This sounded like bullshit to me, and when I asked for a source, i.e., where did she hear that (866) 782-2779 is the one and only legit number, she reacted like it was bullshit. I made a do not call request at the end of the call, including asking for Aetna to send me a copy of their written do not call policy. She stated that they do have a written DNC policy, but that it would not be mailed (sent) to me.

xxx

Philip G Rice
11268 E Linvale Dr
Aurora, CO 80014

-- End of Letter --

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