ECHO

8/25/23

The date of the ECHO was 8/21/23.

My letter dated 9/2/23
to Heidi Bainbridge, Sonographer

ECHO My Century Health Home Web Page a/k/a Centura Health
a/k/a/
Common Spirit

Phone call dated 8/25/23.
I called (303) 744-1065 at 9:40am. The call lasted 26:25.
Per the small print at the end of the survey, I can talk to a Patient Rep Advocate if I call 303 744 1065.
My notes, scanned 9/1/23

Phone call dated 8/31/23.
I called (303) 703-2152 at 3:01 PM.
The call lasted 46:34.
I spoke with Justin Andersen, Diagnostic Supervisor/Manager

Phone call dated 8/28/23.
I called (303) 486-5400 at 9:14am.
The call lasted 16 minutes.
At 5 minutes into the call, I was able to ask for a Patient Care Representitive Advocate.
Response: Yes I can do that, one moment please.
Bethany Puente. (888) 347 3295.
My Acct number = 1303094925.

I was expecting a call from a Patient Care Representitive/Advocate in the early afternoon. Sure enough, I got the call in the middle of donating blood at Vitalant.

So I had to take a message and call back.

The date of the ECHO was 8/21/23.
I donated blood on 8/29/23, eight days later. My blood pressure was recorded as 92/57. That is a big difference.

I thought I was speaking to a Patient Care Representitive/Advocate. I didn't realize I was speaking to Bethany, from billing, the same girl I had spoke with 2 days ago.
When I called her, she was not available.
Phone call dated 8/29/23.
I called (303) 486-xxxx at 2:38pm. The call lasted 6 minutes. Bethany Puente, from billing. (888) 347 3295. Acct number = 1303094925.

Philip G Rice
11268 E Linvale Dr
Aurora, CO 80014

(970) 235-0470
phil.rice@mkgappraisal.com

-- End of Letter --

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Philip G Rice

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