Devoted

Page Date
05/15/24

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Devoted Fax01
Fax01 dated 7/12/24 4:15pm
Confirmation page =
https://faxzero.com/status/34880222/4a09b8937c29778ed2e986b3ec20aa056bfd7449
Fax01 confirmation, screen shot dated 7/12/24 4:25pm
Fax01 cash receipt, $2.09,
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Reimbursement Request - $52.50
Mailed 6/26/24.

Post Office Tracking:
Tracking number
9589 0710 5270 1335 3723 33

Post Office tracking and receipt.

Letter was mailed at the 80014 Post Office, on Wednesday, 6/26/24.

This screen shot was taken on Thursday, 6/27/24 at about 8:30 am. Expected delivery is Saturday, 6/29/24.

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Complaint/Grievance 02
What the heck is going on here?
Mailed 6/10/24. Delivered 6/18/24. Followup 7/24/24.

Post Office Tracking:
Tracking number
9589 0710 5270 1335 3717 87

Post Office tracking and receipt.

Letter was mailed at the 80014 Post Office, on Monday, 6/10/24.

This screen shot was taken on Thursday, 6/13/24 at about 5:20 pm. It shows that the Post Office tracking is currently screwed up. The letter is shown as received by the Post Office (from me) in Aurora, CO on Monday 6/10/24, with no further updates. Expected delivery is Thursday, 6/13/24 (today). Presumably this letter has made it to Minnisota by now, but the USPS tracking is not working properly.

This screen shot was taken on Monday, 6/17/24 at about 1:30 pm. It shows that the Post Office tracking is still screwed up. The letter is shown as received by the Post Office (from me) in Aurora, CO on Monday 6/10/24, with no further updates.
The expected delivery is now gone.

This screen shot was taken on Tuesday, 6/18/24 at about 5:45 am. It shows that the item arrived at the Eagan Post Office 30 minutes ago. Tracking information from the Aurora Post Office to the Eagan Post Office is not available.
The expected delivery is now 6/18/24 (today). It should take 3 (or 2) days for this item to get from Aurora to Eagan. Why did it take 8 days? Will Devoted pick up the item? Or not?

This final screen shot was taken on Wednesday, 6/19/24 at about 7:00 am. Status =

"Delivered to Agent for Final Delivery"

on 6/18/24 at 9:38 am..

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Appeal

5/28/24

Letter mailed on Tuesday, 5/28/24. 4 pages plus 3 exhibits.
Post Office Tracking:
Tracking number
9589 0710 5270 1335 3029 41

Post Office tracking and receipt.

Letter was mailed at the 80014 Post Office, on Tuesday, 5/28/24, at 5:20pm, 40 minutes before they close.

This screen shot shows that on the next day, Wednesday 5/29/24, the letter was still in Denver. The official Post Office estimate is a delivery date on Saturday, 06/01/24. Estimated 3 business dayslater to get a first class letter delivered from zip code 80014 to Devoted in Eagan, MN.

This screen shot shows that the letter arrived at the Eagan Post Office 55121, and was available for pickup, Friday, 5/31/24 at 11:08 am. The letter arrived at the Post Office 3 calendar days / 3 business days from the date it was mailed.

This screen shot, taken on Wednesday morning, 6/5/24 (about 8:30 am), shows that the letter has not been picked up.

This screen shot, taken on Saturday morning, 6/8/24 (about 8:00 am), shows that the letter has not been picked up. The Post Office says: if not picked up, it will be returned to me on June 15th, 2024.

This screen shot, taken on Monday morning, 6/10/24 (about 6:40 am), shows that the letter has (still) not been picked up. This item has been sitting in the Eagan Post Office, available for pickup, for more than a week now. The Post Office says: if not picked up, it will be returned to me on June 15th, 2024.

This screen shot, taken on Friday morning, 6/14/24 (about 7:20 am), shows that the letter has (still) not been picked up. Presumably the Post Office is going to return my letter.

This (final?) screen shot, taken on Friday morning, 7/12/24 (about 8:45 am), shows that the letter has (still) not been picked up. Presumably the Eagan Post Office returned my letter to me on 06/15/24 (about a month ago).

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Devoted:
Member rights and Responsibilities

List of dental codes that require prior authorization.

Why do I need prior authorization for these services?
It helps Delta Dental and Liberty Dental check that their dentists are providing the care that’s right for your needs.

Here are all the codes for covered dental services that require prior authorization. For other coverage limits, see your plan’s full list of covered dental codes.

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Reimbursement Issues

Phone calls:

My call to Devoted Member Services, 3/4/24.
24 minutes.
Traviola. Have no record of receiving my reimbursement request.

My call to Devoted Member Services, 4/12/24.
25 minutes.
Gabrial. Sid or called me at (720) 282-3376, left me a message that I needed to submit "proof of payment" for the $52.50. 2:28 PM. Sid is with Member Services guide with the outbound team. It is the "claims department" that handles the transaction. Gabrial is unwilling or unable to transfer me to the claims department.
Confirms that the receipt for the $112.50 has been accepted. Only the $52.50 needs proof of payment.

I asked if they would pay $112.50, in the mean time. Yes, it's under review. Claims are paid within 30 days of receipt. They received the $112.50 claim on 3/13/24.
First he tries to tell me it will be paid in 30 days. I point out to him that the facts say otherwise. He tries to confuse the issue, ie obfuscation and misdirection. I have to ask my question repeatedly, before I can get a straight answer. Eventually, he answers my question by reading aloud to me the script he is given. Clearly, he does not "know" what the claims department is doing, or what they have done, or what they will do. So now the story changes.

Reading from the scripted instructions:
Reimbursement processing times - Devoted has up to 60 days to process request for reimbursements. 95% of DMR's, or member reimbursements are processed within 30 days of receipt, if no additional information is required for processing. If a DMR has not exceeded the allowed days for processing...(garbled)
Please advise the Member that the reimbursement request is being reviewed, to be processed within 30 days of the receipt date.

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Who is the person in charge at Devoted Health?

Edward Y Park, Co-Founder and CEO
from cbinsights

Edward Y Park, Co-Founder and CEO, mission statement
from devoted Web page. The 2 founders are Edward and his brother Todd.
Todd Park is the tech guy.
from Emerson Collective Web page.

Member Rights and Responsibilities
from devoted Web page.

Appeals and Grievances
from devoted Web page.

Medicare Complaint form: from Medicare Web page.

Devoted Health, Corp HQ
221 Crescent St, #202
Waltham, MA 02453
Attn: Todd Park
Attn: Edward Y Park

My hand written notes:
from 5/16/24. ----------------------------------------------------------------

Congresswoman Angie Craig Slams the USPS

Post Office Web page ,
maybe Shawneen L Betha is the Postmaster, since 2/01/20.

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My call to Devoted Member Services, 5/17/24. Kimberly.
6 minutes.
I requested a printed copy of my EOC , evidence of coverage.

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OTC

My call to Devoted Member Services, 1/24/24. Miracle.
31 minutes.

Ordered on 2/12/24 from Isaac
order number 3218707

Isaac said I had $23 left on my $35 balance.
Order number 3148967, from the Miracle call on 1/24/24, had used $12 from my account. He said it showed the item was lost in transit. He filed claim number 316829, and now the item will be re-shipped.
Call
lasted about 26 minutes.
I asked him to leave a message for a supervisor.

CVS OTC Health Solutions
9400 NW 104 Street
Medley, FL 33178
(888) 628-2770

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Philip G Rice
11268 E Linvale Dr
Aurora, CO 80014

(970) 235-0470
phil.rice@mkgappraisal.com

-- End of Letter --

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Philip G Rice

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