Complaint

05/20/24

Devoted Health
Box 211037
Eagan, MN 55121
Attn: Larry Henry
Chief Operating Officer

re: Reimbursement bad faith

For your convenience this document is published on the Internet at:
https://www.mkgappraisal.com/letter2024_12b.htm

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Reimbursement Reimbursement form, $112.50, mailed 2/08/24.
Date of service = 2/6/24.

My call to Devoted Member Services.
3/04/24. Traviola. 24 minutes.
Have no record of receiving my reimbursement request.

Reimbursement forms, $52.50 and $112.50, mailed 3/04/24.

Voice Mail, transcription, dated 4/12/24.

4/12/24 My call to Devoted Member Services, in response to the voice mail . Gabrial.
Confirms that the receipt for the $112.50 has been accepted. Only the $52.50 needs proof of payment.

Reimbursement form, $112.50, mailed 5/11/24.
Date of service = 4/30/24.

Denial of Payment, form, dated 5/3/24.

5/20/24 My call to Devoted Member Services. They claim to have not yet received my reimbursement form that I mailed on 5/11/24. Avis and Alexis, both working from home.
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Reflect Health, $112.50, Date of Serice = 4/30/24.
Mailed = 5/11/24. Received = unknown
Uploaded into the system (aka "scanned") = 5/20/24
My call to Devoted Member Services.
5/22/24. Holly. 5 minutes.

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Philip G Rice
11268 E Linvale Dr
Aurora, CO 80014

D5SYZR
dob = 4/25/53
phil.rice@mkgappraisal.com
(720) 282-3376

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cc:
Devoted Health, Corp HQ
221 Crescent St, #202
Waltham, MA 02453
Attn: Todd Park
Attn: Edward Y Park

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Post Office receipt, including tracking number.
9589 0710 5270 1335 3024 53

Letter was mailed at the 80014 Post Office, on Saturday, 5/18/24, at 2:55pm, 5 minutes before they close.

This screen shot shows that on the next day, Sunday 5/19/24, the letter was still in Denver. The official Post Office estimate is a delivery date on Tuesday, 5/21/24. The Post Office thinks that on average, it takes 2 business days to get a first class letter delivered from zip code 80014 to Devoted in Eagan, MN.

The next screen shot, taken on Monday, 5/20/24 at 9:15 am shows that my letter arrived at the Saint Paul MN post office distribution center on 5/20/24 at 5:48 am. The letter has made it this far in 1 business day, or 2 calendar days. Current status is "in transit to the destination". The estimated deliverly is unchanged, Tuesday, 5/21/24.

The final screen shot, shows that the letter was delivered on Friday, 5/20/24 at 9:15 am shows that my letter arrived at the Saint Paul MN post office distribution center on 5/20/24 at 5:48 am. The letter has made it this far in 1 business day, or 2 calendar days. Current status is "in transit to the destination". The estimated deliverly is unchanged, Tuesday, 5/21/24. ----------------------------------------------------------------

-- End of Letter --

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